Support Center
How Can We Help?
Search the knowledge base, browse by topic, or reach the team directly, whichever gets you to an answer fastest.
Account
Opening, verification, profile and preferences.
Trading
Products, order types and market hours.
Deposits
ACH, wires and funding timelines.
Withdrawals
Payouts, limits and linked banks.
Security
MFA, sessions and fraud awareness.
Documents
Statements, tax forms and agreements.
Technical
Platform access, browsers and troubleshooting.
Knowledge Base
Frequently Asked Questions
How do I open an account with US Global Star Trading LLC?Account
Start online through the Open an Account page, the guided flow takes most applicants only a few minutes. Once your information is received, our onboarding team reviews it and contacts you with status updates.
What documents are required to open an account?Account
Identity and tax documentation requirements depend on account type and residency. Typically this includes a government-issued photo ID and U.S. tax information. Requirements are confirmed during onboarding.
What account types are available?Account
Individual brokerage is the core offering. Joint, retirement and entity accounts may be offered through our custodial relationships, contact support for current availability before applying.
Is there a minimum deposit?Account
There is no minimum to submit an application. Product or strategy minimums, where applicable, are disclosed in the fee schedule and account agreements.
What products can I trade?Trading
The platform is designed around U.S.-listed stocks and ETFs. Options, fixed income and mutual funds are available only where enabled for eligible, approved accounts through our clearing relationships.
What order types are supported?Trading
Core order types include market, limit, stop and stop-limit orders. Advanced orders are available in the trading workspace where functionality has been enabled for your account.
What are market hours?Trading
U.S. equity markets operate 9:30 AM to 4:00 PM Eastern on regular trading days. Extended-hours availability and risks depend on product and account configuration.
How do I deposit funds?Funding
Accounts can be funded by ACH bank transfer or wire once your linked bank is verified. Transfer instructions appear inside the client portal under Funding.
How do withdrawals work?Funding
Withdrawals return to your verified linked bank account. Processing times vary by method; ACH typically settles within 1 to 3 business days.
Are there transfer or withdrawal fees?Funding
Any applicable transfer, wire or service fees are listed on the Pricing page and in your account's fee schedule.
How do I secure my account?Security
Enable multi-factor authentication in Settings, use a unique password, and review active sessions regularly. Our Security page details the protections in place.
Will US Global Star ever ask for my password?Security
Never. Our team will not ask for your password, full authentication codes or remote access to your device. Report any such request through official support channels immediately.
What does it cost to open an account?Pricing
Account opening itself is free. Any applicable trading, service or transfer fees are published on the Pricing page.
Where can I find the full fee schedule?Pricing
The Pricing page lists the current schedule. A consolidated, dated fee schedule is also provided in your account documents at onboarding.
How do I contact support?General
Use the contact form, email, or the support page. Support hours and channels are listed on the Support page.
Is the market data on this website live?General
No. Prices and charts on this website currently display simulated demonstration data clearly labeled as such, until a licensed market-data provider is connected. Never make trading decisions from demo data.
Contact Form
Routed directly to the right department. Typical first response within one business day.
Write to usEmail Support
Prefer email? Write to us anytime and include your registered email address for faster handling.
contact@usglobalstartrading.comSupport Hours
- Mon–Fri
- 8:00–20:00 ET
- Saturday
- 10:00–16:00 ET
- Sunday
- Closed
Phone and live-chat channels are enabled for verified clients inside the portal.